Return & Refund Policy

0. Contact & Company Information

Company: Wall Art Society (Part of Magnifique E-Com & Marketing)
E-mail: info@wallart-society.com
Address: Bastiaansblok 37, 4613 GB, Bergen op Zoom, The Netherlands
Chamber of Commerce: 87963604
VAT ID: NL004514686B35

Our customer support team is available every day. For any questions about your order, return, refund, or replacement, please contact us at:

info@wallart-society.com

1. Purpose of This Policy

This Return & Refund Policy explains how Wall Art Society handles returns, refunds, replacements, damaged items, defective products, incorrect orders, lost orders, and customer-requested cancellations.

Wall Art Society sells made-to-order wall art products. This means that products are produced specifically for each customer after an order has been placed.

Wall Art Society works with Gelato as a production and fulfillment partner. Gelato may print, produce, pack, and ship certain orders on behalf of Wall Art Society through its international fulfillment network.

Wall Art Society remains the seller and your primary point of contact for all customer service, order questions, returns, refunds, replacements, and complaints.

2. Made-to-Order Products

Most products sold by Wall Art Society are made to order.

This means that once your order is placed, the product is produced specifically for you based on your selected design, size, format, material, and delivery details.

Because of this made-to-order production process, we do not accept standard returns for reasons such as:

• Change of mind.
• Ordering the wrong size.
• Choosing the wrong product type.
• Personal preference.
• No longer wanting the item.
• Minor color differences caused by screen settings or print production.
• Incorrect customer-provided information.
• Incorrect delivery address entered by the customer.

This does not affect your statutory rights where applicable.

3. Return Address

Wall Art Society does not provide a standard public return address for made-to-order products.

Please do not send any item back without contacting us first and receiving written instructions.

Returns sent without written approval may be refused, not processed, or may not qualify for a refund.

Because our products are made to order and fulfilled through production partners, including Gelato, returns are not automatically accepted and may not be possible in many cases.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

You must report the issue within 30 days of receiving the item.

Please e-mail us at:

info@wallart-society.com

Include the following information:

• Your order number.
• Your full name.
• The e-mail address used when placing the order.
• A clear description of the issue.
• Clear photos of the product.
• Clear photos of the packaging.
• A photo of the shipping label.
• A short video if needed to clearly show the issue.

After receiving your request, we will review the information and may contact our fulfillment or production partner for further assessment.

If the issue is approved, we will usually provide a free replacement.

5. Quality Guarantee

Wall Art Society aims to deliver high-quality wall art.

If there is a confirmed production defect, print issue, quality problem, damage during delivery, or incorrect item, we will review the case and seek a suitable solution.

If your claim is approved, the primary solution will usually be a free replacement order.

A refund may only be offered if:

• A replacement is not available.
• A replacement is not reasonably possible.
• The issue cannot be resolved through replacement.
• A refund is required by applicable law.

We reserve the right to request photos, videos, or additional information before approving a replacement or refund.

6. Color Differences and Print Variations

Please note that printed wall art may show slight differences compared to what is displayed on your screen.

This can happen due to:

• Screen brightness.
• Screen color settings.
• Device type.
• Printing method.
• Paper type.
• Ink behavior.
• Production conditions.
• Material differences.

Small color variations or minor differences within normal production tolerance are not considered defects.

Because printed products are physical items, we cannot guarantee that colors will appear exactly the same as on a digital screen.

7. Lost Orders

If your order appears to be lost in transit, please contact us within 30 days from the estimated delivery date.

E-mail us at:

info@wallart-society.com

Include:

• Your order number.
• Your full name.
• The e-mail address used when placing the order.
• Your tracking number, if available.
• A short description of the issue.

We may start an investigation with the carrier, fulfillment partner, or production partner.

If the order is confirmed as lost, we will usually arrange a replacement shipment.

A refund may only be offered if a replacement is not available, not reasonably possible, or required by law.

8. Returned to Sender

An order may be returned to sender by the carrier for reasons such as:

• Incorrect or incomplete address.
• Address considered insufficient by the courier.
• The package was refused by the recipient.
• The package was not collected from a pickup point.
• The customer was unavailable for delivery.
• Customs, tax, or carrier charges were not paid where required.

If an order is returned to sender due to customer-provided information, refusal, non-collection, or failure to pay required charges, Wall Art Society is not responsible for the failed delivery.

In such cases:

• A refund is not automatically provided.
• A replacement is not automatically provided.
• A new order or reshipment may require additional payment.
• Shipping costs may be charged again.
• Any costs incurred may be deducted from a possible refund, within the limits allowed by law.

If the issue was not caused by the customer, we will review the case and seek a suitable solution.

9. Change of Mind Returns

Because our wall art products are made to order, we do not accept standard returns for change of mind unless required by applicable law.

This includes situations where:

• You no longer want the item.
• You ordered the wrong size.
• You selected the wrong product type.
• You changed your mind after ordering.
• The item does not match your personal preference.
• You expected a different size, style, or color despite receiving the product ordered.

Please check your order carefully before completing your purchase.

10. Order Changes and Cancellations

Orders are often sent to production shortly after payment has been confirmed.

If you need to change or cancel an order, contact us immediately at:

info@wallart-society.com

We will do our best to help, but we cannot guarantee that changes or cancellations will be possible once the order has entered production or fulfillment.

If the order has already been sent to production, printed, packed, or shipped, cancellation may no longer be possible.

11. Refunds

Refunds are only issued in approved cases.

Approved refunds are usually returned to the original payment method used for the order.

Refund processing times may vary depending on your bank, card issuer, payment provider, or payment method.

We may issue a refund if:

• A replacement is not available or not reasonably possible.
• The order is confirmed as lost and cannot be replaced.
• The item is defective, damaged, or incorrect and replacement is not possible.
• A refund is required by applicable consumer law.
• We approve a refund after reviewing the case.

We do not refund costs caused by customer error, including but not limited to:

• Incorrect delivery address.
• Failure to collect a package.
• Refusal of delivery.
• Failure to pay applicable customs, tax, or carrier charges.
• Ordering the wrong size or product type.
• Change of mind after production has started.

12. Taxes, Duties, and Non-Refundable Charges

If VAT, sales tax, or similar taxes were collected by Wall Art Society as part of the order and the order qualifies for a refund, the applicable tax amount may be refunded where required by law and where technically possible through the payment provider.

Customs duties, import fees, local taxes, carrier handling fees, or other external charges that were not collected by Wall Art Society at checkout are not refunded by Wall Art Society.

If a customer refuses delivery, fails to collect a package, provides incorrect or incomplete delivery information, or does not pay required customs, tax, or carrier charges where applicable, any resulting costs may be deducted from a possible refund within the limits allowed by law.

This may include:

• Return shipping costs.
• Storage fees.
• Carrier handling fees.
• Processing costs.
• Disposal costs.
• Reshipment costs.
• Replacement costs.

13. Store Credit

In some cases, Wall Art Society may offer store credit as an alternative solution.

Store credit may be offered for:

• Customer satisfaction cases.
• Non-defective product concerns.
• Situations where a return is not practical.
• Cases where a customer prefers credit instead of another solution.

Store credit is offered at the discretion of Wall Art Society and is not guaranteed unless confirmed in writing.

14. Items Not Eligible for Standard Return

The following items are not eligible for standard return:

• Made-to-order wall art.
• Personalized products.
• Custom-made products.
• Products produced specifically for the customer.
• Items ordered in the wrong size by the customer.
• Items where the customer changed their mind.
• Items damaged after delivery.
• Items with customer-caused damage.
• Items returned without written approval.
• Items returned to an unauthorized address.
• Items affected only by minor color differences within normal production tolerance.

This does not affect your statutory rights where applicable.

15. Customer Responsibility

The customer is responsible for:

• Checking the order details before purchase.
• Selecting the correct size, design, material, and product type.
• Providing a complete and correct delivery address.
• Monitoring tracking updates.
• Collecting the package when required.
• Paying applicable customs, tax, or carrier charges where required.
• Reporting damaged, defective, incorrect, or lost orders within the required timeframe.

Failure to meet these responsibilities may affect eligibility for a replacement, refund, or other solution.

16. How to Report a Problem

To report a problem with your order, contact us at:

info@wallart-society.com

Please include:

• Your order number.
• Your full name.
• The e-mail address used for the order.
• A clear description of the issue.
• Photos or videos where relevant.
• A photo of the packaging and shipping label for delivery-related issues.

We will review your request and respond with the next steps.

Please do not return any item unless we have provided written instructions.

17. Applicable Consumer Rights

Nothing in this policy is intended to limit or exclude your statutory consumer rights.

Depending on your country, state, province, or region, you may have rights that cannot be excluded by this policy.

Where mandatory consumer law applies, Wall Art Society will comply with those legal requirements.

This policy applies to customers in the United Kingdom, Canada, the United States, and all other countries where Wall Art Society delivers, subject to any mandatory consumer protection laws that may apply locally.